trading terms
Payment can be made by credit card, debit card, BACS, or cash by registered mail. All invoices will be issued in Pounds Sterling and any banking charges incurred by International orders will be met by the customer. Please note, we don't accept American Express.

Pro-Forma This is an invoice sent to you when your order has been packed and its value calculated.
The goods are despatched when we receive your payment for the invoiced amount. If we haven't received payment after 7 days, the order will be cancelled.

Prices are subject to change without notice. Please check our website for latest prices. Please note, prices do not include V.A.T. Goods are offered subject to availability.

V. A. T. Within the U.K. and European Community, VAT will be charged at the rate ruling in the UK when the goods are invoiced. Deliveries to the Channel Isles are not subject to VAT. We can send deliveries to customers within the EU without VAT if they have their own VAT number. Deliveries to customers outside of the EU are not liable to VAT, but import and any local taxes are the responsibility of the customer.

Small orders Please note that we have a minimum goods order value of £10 for UK orders and £25 for International orders.

Delivery Times We expect to send your parcel within a few days of receiving your order.
We do not offer guaranteed delivery times under any circumstances and time shall not be the essence of any contract.

Carriage Goods are sent by Commercial Carrier or Royal Mail depending on size and weight. Current rates are listed on the Carriage page of the catalogue or web site.

Lost Parcels We will send you an invoice on the same day that we send your parcel. If you do not receive your parcel within 5 working days of receiving your invoice, please tell us. After this time it becomes difficult to claim against the carriers.

Risk / Title
The risk in the goods passes to the customer upon delivery.Title to the goods shall not pass to the customer until the invoice is paid in full.

Returns If any of our goods are unsuitable for any reason please return them within 14 days, if possible in the original packaging. The cost of returning the goods will be paid by the customer unless we accept that there is a fault with the product being returned. Please contact us to discuss your return. Assuming they are in the same condition as they were when despatched, we will send a refund. Items made to order are not returnable.

Descriptions are given in good faith and are given for the purpose of identification of the goods only. It is the responsibility of the user to decide if the materials and fittings are suitable for their particular job. The company shall not be liable for any direct, indirect or consequential loss howsoever occurring suffered by the buyer or any third party arising from the use of any goods purchased from the company.

Leather dyes and treatments whilst most dyes and treatments will provide the desired effect, some dyes and treatments may have adverse effects and it is strongly recommend that the dye or treatment is tested on a small, non-visible area of the item prior to overall use of the product on any items. The company will not be responsible for any direct, indirect or consequential loss howsoever occurring suffered by the customer or any third party through failure to adequately test the dye or treatments prior to use, and it is the buyer’s responsibility to satisfy themselves as to any particular dye or treatment’s suitability.

Force Majeure The acceptance of an order may be revoked (in whole or in part) or delivery dates postponed by us without liability in the event of any contingency beyond our control which does or in our opinion is likely to prevent, hinder, delay, interrupt or interfere with the fulfilment of the order or any part of it.

 

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