T&C
These terms and conditions apply to all purchases - by placing an order you agree to accept the stated T&C.
Payment
We accept payment by Visa / Mastercard credit & debit cards and BACS (bank transfer).
Please note: we don't accept payment by American Express.
All invoices are issued in Pounds Sterling (GBP).
Any banking charges incurred for International orders will be met by the customer.
Invoicing
Once a price for your order and delivery charges are worked out we send you an invoice with payment details.
Items can only be dispatched after the order has been paid for.
If we haven't received payment or had any contact from you after 7 days your order will be cancelled.
Pricing
Costs can fluctuate so prices shown on website and catalogue are subject to change without notice.
Goods are offered subject to availability.
Our website shows prices Ex. and Inc. VAT. Any price shown in brackets includes VAT.
Value Added Tax (VAT)
VAT is charged in the UK at the rate in force when the invoice is issued.
Orders delivered to the Channel Isles are not subject to VAT.
Orders to customers outside of the UK are not liable for VAT but customers are responsible for any import charges or local taxes incurred to receive their goods.
Delivery Times
We aim to dispatch your
parcel within a few days of receiving your order (current stocks permitting).
However we can't offer guaranteed delivery times and time shall not be the essence of any contract between ourselves and the customer.
Delivery / Carriage
Goods are sent by courier service or Royal Mail depending on size and weight of the parcel.
Current rates are listed
on the Postage costs page.
Lost Parcels
We will send you a sales invoice
once we dispatch your parcel.
If you don't receive your parcel
within 5 working days of the sales invoice, please let us know. After that period we cannot claim against the carriers and so can't send a replacement parcel without further payment.
Risk / Title
Risk in the goods passes to the customer upon delivery.
For any customers offered credit facilities title
to the goods does not pass to the customer until any relevant invoice for the goods has been paid in full.
Returns
You have 14 days from the date of receiving your goods to notify us if you wish to return anything. Goods must then be received back by us within 14 days of the date you requested to return goods.
The cost of returning goods will be paid by the customer unless we accept
that there is a genuine fault with the product as supplied.
Please contact us beforehand to
notify you wish to return goods.
Where 'no fault' products are returned in the same condition as they were dispatched we will issue a refund of the purchase cost (less original delivery charge).
Custom made items & special orders
For any items which are made to order (including leather pieces by the square foot & leather straps) or are not part of our standard range and ordered in for a customer must be paid for in advance.
Generally custom made items are not returnable or refundable.
Non-standard items may be returned on a case by case basis (assuming the supplier will accept a return - in which case the customer will have to meet any return and/or restocking charges applied to us).
Please note: along with items made to order, any pieces of leather or straps which have been cut or altered by the customer after receipt are not returnable.
Upholstery order deposits:
Upholstery hides are a special order item and require a deposit of £50 per hide before we place your order. This deposit is deducted from your final bill amount.
We get charged a £40 re-stocking fee (plus the cost of return postage) by the tannery for cancelled orders on upholstery hides.
Therefore, if you decide you:
a) do not want the hide after we have ordered it for you,
b) cancel the order without completing the purchase, or
c) return the supplied hide for refund after purchase your deposit will be forfeit and is non-returnable.
For this reason we always recommend you ask for a sample of a hide before committing to buy.
Descriptions
Descriptions of goods are given in good faith
for the purpose of identification of the goods only.
It's the users responsibility
to decide if the materials and fittings are suitable for their
particular job.
The company shall not be liable for any direct, indirect or
consequential loss, howsoever occurring, suffered by the buyer or any third
party arising from the use of any goods purchased from the company.
Leather dyes and treatments
Whilst most
dyes and treatments will provide the desired effect, some
may have adverse effects.
It is strongly recommend that any dye or treatment
is tested on a small, non-visible area of an item prior to widespread application.
The company will not be responsible for any direct,
indirect or consequential loss howsoever occurring suffered by the customer
or any third party through failure to adequately test the dye or treatments
prior to use, and it is the buyer’s responsibility to satisfy themselves
as to any particular dye or treatment’s suitability.
Force Majeure
The acceptance of an order may be revoked (in
whole or in part) or delivery dates postponed by us without liability in the
event of any circumstance beyond our control which may prevent, hinder, delay, interrupt or interfere with fulfillment
of an order or any part of it.
Privacy Policy
Please click here
to link to our Privacy Policy which describes how we use the personal information
you provide when you place an order.
If you ever want us to remove your details from our records send an email request.
International Orders
Overseas customers ordering goods for delivery from us to locations outside the customs territory of the United Kingdom are exempt from paying the UK rate of 20% VAT on purchases.
Customers remain liable for any import duties or taxes levied on the goods at point of entry by the Customs authority of your country.
All export packages are sent with the appropriate CN / HS code descriptions and values of goods shown on the CN22 customs declaration form.